Removing quip head4/29/2023 ![]() ![]() I got a response on 1/2 agreeing to send out a replacement package because it appeared that my original package had been "lost in transit." This replacement package arrived 1/8 and weirdly, so did my original "lost" package. I ordered two brushes and flossers as gifts on 12/4 and my order sat there waiting to be shipped for three weeks until I finally wrote to them on 12/23. I've heard great things about this toothbrush, but this was just my experience and it was terrible.Ĭhiming in to say that my experience with Quip was exactly as frustrating as other reviews you see here, and as of this writing I still don't have my money back, and am in fact out $10 for the money to send it back. The website said they offer a "guarantee" but that guarantee classified what happened to me as a manufacturing issue, and didn't refund me. I wasn't pleased with this considering I paid a good amount of money for the brush itself and I'll be getting a shipment for a new brush head in a few weeks because I paid for that too thinking it wouldn't be broken within the first month. And I did everything that the little booklet it came with told me to do, I changed the battery, bought a new "emergency" brush head, evened tried cleaning out the inside. Then after about a week of it spontaneously turning on, it stopped. It started happening multiple times a day and even in the middle of the night. Weirdly enough, the toothbrush was literally turning on by itself. I live in a dorm room and one day I heard a buzzing coming from one of my drawers. I had it for less than a month, before it started doing crazy weird stuff and broke. I signed up for the renewing brush head and everything after buying. I bought a quip toothbrush at Target against my better judgment given the extremely high price, I just liked the packaging and heard about it on a podcast. It’s a cool product but suffers poor manufacturing and lower than average customer support for a premium basic “vibrating” tooth brush. Asked fora coupon at the very least but none could be offered. This is disappointing for a product that is sold as a “sustainable” product and is poorly made for 2 to break within 2 years, not very sustainable and more to the land fill. I reached out with photos and requested a replacement but because I am not on their subscription any longer there is no warranty. This means the unit is issuable but susceptible to bacteria build up since water and toothpaste can now get into the body of the brush. It took several tries after that to finally get the head off to be replaced. I tried different angles and strength when finally the adhesive holding the metal gave out and the unit came out of the sleeve. Several months later while trying to replace the head on my own brush, I could not pull the head off at all. Quip replaced that because we were on there replacement subscription. ![]() My wife and I had the brush for a bit over a year when hers cracked at the top while trying the almost impossible act of replacing the head. We loved the design and sustainable approach of quip.
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